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A Great Home Inspection – It Starts With Good Communication.

by Marc Champagne, Owner of Champagne Inspection Services, LLC

One of the most stressful days during the purchase of your new home is the day of your home inspection. The anxiety that often arises is from a feeling that you have no control over the situation. It’s understandable. Unless you have already been through a home inspection you have no idea what to expect. What’s going to happen? Who is this strange guy with the flashlight and tool belt? Relax. The home inspector is on your side. Here are a few simple suggestions that can help you avoid a lot of the unnecessary drama, and make your home inspection a pleasant, informative experience.

Do Your Homework

If you don’t know a home inspector, ask a trusted friend. Chances are you know somebody who has had a home inspection at some point. People who have had a good experience with a service provider are usually eager to share that information. Another great referral source is your realtor. Your realtor will typically have several recommendations of inspectors they work with regularly. Take advantage of their experience. Another great resource is the American Society of Home Inspectors (ASHI) website. They have lists of qualified inspectors in your area. Two or three names are a good start.

Get Acquainted

Once you have a short list of inspectors, pick up the phone. Spend 5-10 minutes getting to know your inspector. Making that connection will give you a better idea of the person you will be walking around the house with on the day of the inspection. A good home inspector will welcome the opportunity to get to know you and your situation. This is also a great time to discuss any concerns you may have about the house you are buying.

Setting Expectations

Before the inspection starts your inspector will set expectations. He’ll explain the inspection process, set an estimated time frame, and review the standards of practice or SOP. The SOP is the guideline that a home inspector is bound to. The SOP will outline what areas of the home the inspector will inspect, and more importantly, it will list the areas a home the inspector will not inspect. The SOP helps to set the expectation for the client before the home inspection. 

During the inspection your inspector will keep you informed of their findings, you should feel comfortable asking questions at any time. Toward the end of the inspection the inspector will summarize their findings with you. This is typically a review of the top-level concerns discovered during the inspection. In my experience, setting expectations and keeping a client engaged in what I am doing during the inspection lowers stress levels and puts clients at ease. After the inspection you may have questions about the information in the report, your inspector should be available to address these concerns in a timely manner.

Welcome Home

At the end of the day, the foundation of a good home inspection starts and ends with good communication. It starts before the inspection when you make that connection with your home inspector, and it ends with your inspector providing you with a detailed report that clearly explains the conditions of the house. Additionally, providing support after the inspection by answering questions, or providing referrals to address any repairs called out in the report is often a service that we are happy to provide our clients. 

It’s not difficult. With a minimal amount of effort, these simple tips can take a potentially stressful day and make it a pleasant, and even enjoyable experience. Welcome home.

Marc Champagne is the Owner of Champagne Inspection Services, LLC, he is an ASHI Certified Home Inspector in Fairfield County CT. Marc is a member and current President of the Coastal CT Chapter of the American Society of Home Inspectors Additionally, don’t forget to visit our website for further information: